SIDDHARTH DIXIT

Provided advanced technical support for Zscaler products (ZIA, ZPA, ZDX), effectively troubleshooting and resolving critical production issues to maintain system uptime.

Spearheaded the deployment and configuration of Zscaler platforms, including App Connectors, PAC files, and policy development, strengthening enterprise security posture.

Collaborated cross-functionally with support teams to deliver effective security solutions, enhancing overall system integration and security efficacy.

Proactively monitored Zscaler's latest features, security best practices, and industry trends, continuously enhancing the organization's enterprise security posture.

Authored comprehensive technical documentation, troubleshooting steps, and knowledge-base articles, streamlining future resolutions and improving team efficiency.

Collaborated with Zscaler engineering teams to review and implement SIPA policies, significantly strengthening overall security posture across client environments.

Performed root-cause analysis for recurring issues, implementing preventive measures that improved platform reliability and reduced incidents by 15%.

Developed and enforced advanced URL filtering, SSL inspection, and cloud application control policies within Zscaler environments, enhancing security controls.

Proactively monitored and maintained the health and performance of Zscaler solutions, identifying and mitigating risks to ensure continuous operation.

Implemented and managed advanced network-security solutions using Palo Alto and Fortinet technologies, safeguarding client digital assets and infrastructure while reducing exposure to cyber threats by 20%.

Configured and optimized firewall policies, IDS/IPS, and VPNs to build a robust defense posture, ensuring the integrity and confidentiality of critical data.

Conducted regular security assessments and audits, identifying gaps and recommending targeted updates to meet compliance requirements and enhance policy effectiveness.

Partnered with engineering and product teams to escalate and resolve complex security cases, ensuring timely remediation and minimizing operational impact.

Designed and implemented a comprehensive strategy for deploying and managing FortiGate firewalls, FortiManager, and FortiAnalyzer, resulting in enhanced security posture and improved overall network performance by 10%.

Developed and maintained a centralized repository of security configurations, incident records, and procedures, ensuring easy access, auditing, and future reference for compliance.

Supported critical firewall refresh, upgrades, and patch-management activities, improving platform reliability by 25% and reducing vulnerabilities.

Configured and managed advanced security profiles (web filtering, application control, antivirus, IPS) to enable deep inspection of network traffic and identify evasive applications.

Developed and executed a comprehensive transition plan with clear timelines and resource allocation, enabling a smooth handover from the design team to operations with minimal disruption.

Managed, configured, and maintained Palo Alto firewalls across global on-premises and cloud environments, ensuring consistent security policy enforcement.

Implemented and optimized firewall policies, NAT rules, VPNs, and security profiles, strengthening enterprise security standards and improving network resilience.

Monitored, analyzed, and responded to firewall logs, alerts, and security incidents in collaboration with SOC teams, ensuring timely threat mitigation and reducing potential impact.

Supported secure network design and architecture reviews for global projects, mergers, and technology deployments, ensuring alignment with corporate security strategy.

Collaborated with IT, cloud, and application teams to deliver seamless, secure connectivity across hybrid environments, enhancing operational efficiency.

Provided critical network-security expertise for incident-response investigations and post-incident reviews, identifying root causes and recommending effective improvements.

Maintained detailed documentation of firewall policies, configurations, and operational procedures, ensuring compliance and facilitating knowledge transfer.